{"id":22,"date":"2026-04-09T13:50:30","date_gmt":"2026-04-09T13:50:30","guid":{"rendered":"https:\/\/great-hawking.51-141-39-13.plesk.page\/?page_id=22"},"modified":"2026-05-27T10:58:57","modified_gmt":"2026-05-27T10:58:57","slug":"managed-it-support","status":"publish","type":"page","link":"https:\/\/great-hawking.51-141-39-13.plesk.page\/index.php\/managed-it-support\/","title":{"rendered":"Managed IT Support"},"content":{"rendered":"\t\t
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Managed IT Support<\/div>\n \n

IT that works.
People who<\/em>
actually answer.<\/span><\/h1>\n\n

We are a security company first. But security means nothing if your systems are down, your network is misbehaving, or your team can\u2019t get into their laptops on a Monday morning. Our infrastructure team keeps everything running \u2014 so the security work has a solid foundation to sit on.<\/p>\n \n

\n \n Book a Free IT Review <\/a>\n \n What we cover \u2193 <\/a>\n <\/div>\n \n

15-minute response \u00b7 West Midlands based \u00b7 30 years experience \u00b7 Feefo 5\u2605<\/p>\n <\/div>\n\n

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What's included<\/div>\n
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Helpdesk support<\/div>\n
Real engineers who know your environment. Not a script-reading call centre.<\/div>\n <\/div>\n <\/div>\n
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Server & network management<\/div>\n
On-premises servers, SonicWall networking, switches. Monitored and managed.<\/div>\n <\/div>\n <\/div>\n
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Hardware & procurement<\/div>\n
Device setup, replacement, and procurement. We spec hardware for the job.<\/div>\n <\/div>\n <\/div>\n
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Software & patching<\/div>\n
Windows, Office, and third-party software \u2014 deployed, patched, and kept current.<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n <\/section>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Why it matters<\/div>

IT support is the relationship that makes everything else work.<\/em><\/h2>\n

Our managed security services are only as good as the infrastructure underneath them. EDR on a poorly managed device estate catches threats but creates noise. A SonicWall managed by someone who also manages your switches means one team with the full picture \u2014 not three providers pointing at each other when something breaks.<\/p>

ACUTEC\u2019s managed IT support isn\u2019t a separate service bolted onto our security offering. It\u2019s the operational layer that makes security real. The same team that monitors your EDR alerts is the team that knows your infrastructure. That matters when something goes wrong at speed.<\/p> <\/div>\n\n

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\n What we hear from businesses switching provider <\/div>\n
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01<\/div>\n
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The ticket black hole<\/div>\n
"We raise a ticket, it goes to an offshore helpdesk, and we chase it for three days. Nobody owns anything."<\/div>\n <\/div>\n <\/div>\n
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02<\/div>\n
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The nobody knows situation<\/div>\n
"Our IT provider and our security provider don't talk to each other. When something goes wrong, they both say it's the other one's problem."<\/div>\n <\/div>\n <\/div>\n
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03<\/div>\n
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The mystery contract<\/div>\n
"We're not sure what we're actually paying for. The contract is vague, the response times aren't met, and there's no reporting."<\/div>\n <\/div>\n <\/div>\n
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04<\/div>\n
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The growth problem<\/div>\n
"We've grown from 10 to 40 people. Our IT setup was fine at 10. Now it's a liability and nobody has addressed it."<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n <\/section>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What we manage<\/div>

Infrastructure, helpdesk,
and everything in between.<\/em><\/h2>\n

We take on the full IT function or work alongside an internal team. Either way, we are accountable for outcomes \u2014 not just activities.<\/p> <\/div>\n\n

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HELPDESK<\/div>\n
Real engineers. 15-minute response.<\/div>\n
Your team calls or raises a ticket and a named engineer picks it up. Not a tier-one helpdesk reading from a script.<\/div>\n <\/div>\n
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NETWORKING<\/div>\n
SonicWall, switches, and connectivity<\/div>\n
SonicWall is our preferred firewall platform \u2014 enterprise-grade, properly configured, and maintained by people who understand both networking and security.<\/div>\n <\/div>\n
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SERVERS & INFRASTRUCTURE<\/div>\n
On-premises, hybrid, and Azure<\/div>\n
Whether you are running physical servers on-site, a hybrid setup, or moving to Azure \u2014 we manage the infrastructure.<\/div>\n <\/div>\n
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DEVICES & SOFTWARE<\/div>\n
Setup, deployment, and lifecycle<\/div>\n
New starter? We provision and deliver a configured device. Leaver? We manage offboarding, device recovery, and account closure.<\/div>\n <\/div>\n <\/div>\n\n
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15min<\/div>\n
\n Target response time<\/strong>\n From ticket raised to engineer acknowledged. An engineer who knows your environment \u2014 not a call centre. <\/div>\n <\/div>\n
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5\u2605<\/div>\n
\n Feefo verified rating<\/strong>\n 400+ businesses rated ACUTEC on Feefo after paying for our services. Every review is verified. You cannot buy a Feefo rating. <\/div>\n <\/div>\n
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30yr<\/div>\n
\n In business since 1995<\/strong>\n We've seen every version of Windows Server, every generation of networking hardware. Experience is the thing you can't shortcut. <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/section>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Who delivers this<\/div>

Named engineers.
Real accountability.<\/em><\/h2>\n

When you call, you're not reaching a call centre. You're reaching people who know your infrastructure and have the access to fix it.<\/p> <\/div>\n\n

\n\n \n
\n <\/div>\n\n <\/div>\n\n
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\n NF <\/div>\n
Neil Fletcher<\/div>\n
Technical Director<\/div>\n <\/div>\n
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\n HA <\/div>\n
Harshim Ali<\/div>\n
Project Engineer<\/div>\n <\/div>\n
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\n SW <\/div>\n
Sam Webb<\/div>\n
Technical Analyst<\/div>\n <\/div>\n
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\n JL <\/div>\n
Jack Langman<\/div>\n
Technical Analyst<\/div>\n <\/div>\n
\n
\n DW <\/div>\n
Darren Woodley<\/div>\n
Technical Analyst<\/div>\n <\/div>\n
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\n RS <\/div>\n
Ricardo Santos<\/div>\n
Technical Analyst<\/div>\n <\/div>\n <\/div>\n \n <\/div>\n <\/section>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Make the switch<\/div>

IT support that\u2019s
supporting you.<\/em><\/h2>\n

If you\u2019re frustrated with your current IT provider \u2014 slow response, no ownership, vague contracts \u2014 let\u2019s have a conversation. We\u2019ll review your current setup, tell you what we\u2019d change, and give you a clear proposal. No lock-in until you\u2019re happy.<\/p>

\n \n Book a Free IT Review <\/a>\n \n Call 01675 469020 <\/a>\n <\/div>\n

St Peters House \u00b7 Church Hill \u00b7 Coleshill \u00b7 Birmingham \u00b7 B46 3AL \u00b7 hello@acutec.co.uk<\/p>\n <\/div>\n <\/section>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Managed IT Support IT that works.People whoactually answer. We are a security company first. But security means nothing if your systems are down. Our infrastructure team keeps everything running. Book a Free IT Review What we cover \u2193 15-minute response \u00b7 West Midlands based \u00b7 30 years experience \u00b7 Feefo 5\u2605 What's included Helpdesk support […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/great-hawking.51-141-39-13.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/great-hawking.51-141-39-13.plesk.page\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/great-hawking.51-141-39-13.plesk.page\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/great-hawking.51-141-39-13.plesk.page\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/great-hawking.51-141-39-13.plesk.page\/index.php\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":16,"href":"https:\/\/great-hawking.51-141-39-13.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/22\/revisions"}],"predecessor-version":[{"id":174,"href":"https:\/\/great-hawking.51-141-39-13.plesk.page\/index.php\/wp-json\/wp\/v2\/pages\/22\/revisions\/174"}],"wp:attachment":[{"href":"https:\/\/great-hawking.51-141-39-13.plesk.page\/index.php\/wp-json\/wp\/v2\/media?parent=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}